Privacy policy

Privacy Policy - Coffee LaBora

Effective Date: Jun/24/2025
Last Updated: Jun/24/2025

1. Introduction

Coffee LaBora, llc ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://coffeelabora.com (the "Site") or make purchases from us.

By using our Site or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or register
  • Make a purchase or place an order
  • Subscribe to our newsletter or marketing communications
  • Contact us through forms, email, or phone
  • Participate in surveys, contests, or promotions
  • Leave reviews or testimonials

This information may include:

  • Name and contact information (email, phone, address)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party processors)
  • Account credentials (username, password)
  • Purchase history and preferences
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on pages
  • Referring website or source
  • Cookies and similar tracking technologies
  • Shopping behavior and preferences

2.3 Third-Party Information

We may receive information about you from:

  • Payment processors and financial institutions
  • Shipping and logistics partners
  • Marketing and analytics service providers
  • Social media platforms (if you interact with our social accounts)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Customer Service

  • Process and fulfill your orders
  • Communicate about your orders (confirmations, shipping updates)
  • Handle returns, exchanges, and customer support
  • Verify your identity and prevent fraud

3.2 Account Management

  • Create and maintain your customer account
  • Provide personalized shopping experiences
  • Remember your preferences and purchase history

3.3 Marketing and Communications

  • Send promotional emails and newsletters (with your consent)
  • Inform you about new products, sales, and special offers
  • Conduct market research and gather feedback
  • Personalize marketing content based on your interests

3.4 Website Improvement and Analytics

  • Analyze website usage and performance
  • Improve our products, services, and user experience
  • Conduct A/B testing and optimization
  • Generate business insights and reports

3.5 Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud, abuse, and security threats
  • Enforce our terms of service and policies
  • Resolve disputes and legal matters

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

  • Contract Performance: To fulfill orders and provide services
  • Legitimate Interest: For marketing, analytics, and business operations
  • Consent: For newsletter subscriptions and optional marketing
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping and logistics companies
  • Email marketing platforms
  • Website hosting and cloud services
  • Analytics and advertising platforms
  • Customer support tools

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Regular security assessments and updates
  • Access controls and employee training
  • Data backup and recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (tax records, etc.)
  • Resolve disputes and enforce agreements

Specific retention periods:

  • Account information: Until account deletion or 7 years of inactivity
  • Purchase records: 7 years for tax and accounting purposes
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)

8. Your Rights and Choices

8.1 General Rights

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request information about our data practices

8.2 GDPR Rights (EU Residents)

Under GDPR, you also have the right to:

  • Data Portability: Receive your data in a portable format
  • Restriction of Processing: Limit how we use your data
  • Object to Processing: Object to certain uses of your data
  • Withdraw Consent: Withdraw consent for optional processing
  • Lodge a Complaint: File complaints with supervisory authorities

8.3 How to Exercise Your Rights

To exercise these rights, contact us at:

  • Email: [privacy@coffeelabora.com]
  • Address: [Your business address]
  • Phone: [Your phone number]

We will respond to requests within 30 days (or as required by applicable law).

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us analyze website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Deliver relevant advertisements

9.2 Cookie Management

You can control cookies through your browser settings:

  • Most browsers allow you to block or delete cookies
  • You can opt-out of targeted advertising through industry tools
  • Note that disabling cookies may affect website functionality

9.3 Third-Party Cookies

Our website may include cookies from:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • Payment processors
  • Customer support tools

10. International Data Transfers

As we operate internationally (Colombia to Spain), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU transfers
  • Adequacy decisions where applicable
  • Other approved transfer mechanisms

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

12. Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email or website notice
  • For significant changes, we may seek your renewed consent

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Coffee LaBora LLC
Email: info@coffeelabora.com
Address: 1426 White Plains Rd, Bronx NY 10462
Phone: +13477052633

EU Representative:
Eduardo Oviedo

Data Protection Officer:
Email: [info@coffeelabora.com]

Consent and Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our services.

For marketing communications, we will obtain your explicit consent where required by law.

This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy laws. Please consult with legal counsel to ensure full compliance with all applicable regulations in your jurisdictions.